Privacy Policy

Southern California Backflow Testing (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website at www.southerncaliforniabackflow.com and when you communicate with us, including via SMS text messaging.

1. Information We Collect

We collect information you provide directly to us, such as when you request a service quote, fill out a contact form, or opt in to receive text messages. This may include your name, phone number, email address, property address, and details about your backflow prevention needs.

We also collect limited technical information when you visit our website, such as your IP address, browser type, and pages visited, to help us improve our services.

2. How We Use Your Information

We use the information you provide to:

• Respond to your service inquiries and schedule appointments
• Send you updates about your backflow testing or service appointment
• Provide pricing and product information relevant to your plumbing needs
• Comply with legal and regulatory requirements (e.g., water district reporting)
• Improve our website and customer experience

3. SMS Text Messaging Policy

Southern California Backflow Testing sends text message updates and responses to plumbing customers about pricing and products offered at www.southerncaliforniabackflow.com.

We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We will not share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are exempt from this policy.

We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property.

This SMS policy applies to your use of our Text Message Service and does not modify our general Privacy Policy, which governs our relationship with you in other contexts.

Opting In

When you opt in to our text message service, we may send you a confirmation message. Message and data rates may apply. Message frequency varies.

How to Opt Out (STOP)

You can cancel text messages at any time. Text STOP to our messaging number. After you send “STOP,” we will reply to confirm you have been unsubscribed. You will no longer receive messages from us. If you wish to opt back in, simply sign up again as you did the first time.

Help

If you forget what keywords are supported, text HELP to our messaging number. We will respond with instructions on how to use the service and how to unsubscribe.

Participating Carriers

Carriers are not liable for delayed or undelivered messages. Participating carriers include: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., messaging platforms, scheduling tools)
• Water districts as required for backflow compliance reporting
• Law enforcement or government authorities when required by law

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet or mobile network is completely secure.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at scbackflowtests@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: